How to make a claim

If you purchased your policy before this date 14/05/2026, please click here. For policies purchased after 14/05/2026 see below.

For medical emergencies

If you're abroad and have an emergency or need medical treatment, please call the emergency medical assistance helpline at anytime +44 (0) 20 8603 9159.

For all other claims

For all travel insurance claims including lost baggage, holiday cancellation, medical and travel delay, etc.

• Submit your claim by calling 0208 603 9143.
• Claims are handled by Allianz Assistance on behalf of the insurer AWP P&C S.A. To view their privacy policy please click here.

For Gadget claims please call 0330 880 1751 or email racgadget@taurus.gi. You can also submit a claim online 24 hours a day by visiting https://tiga.taurus.claims.