How can we help today?

From viewing your policy documents to making a claim, here's how you can manage your travel insurance policy with us.

Amend your existing policy

Add winter sports cover
Change or update personal details
Tell us if your circumstances have changed
Add friends or family to your policy
Change the region you're travelling to

Our opening hours are Monday to Friday, 9am to 5pm (excluding Bank Holidays).

Make a claim

It's best to have all the information about what happened to hand before getting in touch, for example the flight number and name of your airline (if it’s relevant).

Cancel your policy

If you need to cancel your travel insurance policy, you can access our online cancellation form below or alternatively contact us through our Live chat. Our opening hours are Monday to Friday, 9am to 5pm (excluding Bank Holidays). Please have your policy number to hand (you can get this from your documents) and your personal details.

Renew your policy

You'll receive your renewal letter about three weeks before your policy is due to end. Please take the time to read through your renewal invite. Check that the cover is suited to your future travel plans and any personal information of those insured is up to date.

Planning your next trip?

Our travel insurance includes single trip, annual multi-trip, family and medical policies. We cover you for cancellation, medical expenses, and loss of baggage. And there are a range of additional cover options including winter sports, cruise, and Enhanced gadget cover. Save 25%^ if you’ve got RAC Breakdown Cover or RAC Car Insurance.

If you’ve got RAC Breakdown Cover or RAC Car Insurance, you save 25%^ on single trip, annual multi-trip or family policies.

I have a query about my policy

If you have any questions, we recommend that you check our comprehensive list of FAQs before calling us, as you may get the information you need more quickly. Otherwise, please use our Live Chat.

RAC’s Emergency Medical Assistance
+44 (0) 20 8603 9159
24/7

Claims helpline
+ 1 844 780 0663
9am – 5pm Monday to Friday

Gadget claims
0330 880 1751
9am – 5pm Monday to Friday

Emergency Medical Assistance (for UK outpatients)
01403 289 148
24/7

Emergency Medical Assistance (if in the USA or Canada)
+ 1 844 780 0663
24/7

Emergency Medical Assistance (if in Mexico)
+ 1 844 780 0662
24/7

Travel Claim (inc. wedding, winter sports & cruise cover)
01403 289 151
9am – 5pm Monday to Friday

Online Claims Registration
https://rac.submitclaim.online/
24/7

Legal Advice and Expenses
0117 934 0548
24/7

Financial failure cover (if policy start date is prior to 23/09/2023)
0345 266 1872
24/7

Gadget cover
0330 880 1751
24/7